Submit a request

Please include as much information and detail in your request to help reduce delay in support.

Please select the appropriate form based on the possible options below.

Your email address

What is the first and last name of the person who will use the equipment?

For the person you are requesting equipment for. If it is yourself, input your full name, otherwise input the other person's name.

Subject

Please enter a concise title of the ticket that best describes the request in a few words.

For those that don't work for Trinity- External CC (Add emails)(optional)

This is a manual entry and will need to add them manually. If you wish to automate the CC, please log into ZenDesk using MyApps and fill out the field above that states CC (optional) in the box it will state "Add emails".

Is this for a property (Leasing office) or for the corporate\remote office?

Please select property if one does not work in any of our corporate offices or remote offices.

What property are you requesting the item(s) for?

Please enter the property name/address that you are requesting equipment for.

What corporate location is this request for?

Please select the location of the person you are requesting equipment for.

What is the remote office address that the equipment needs to be shipped to? (optional)

Please enter your address of where you would like the equipment to be shipped.

What department or company do you work for?

Please select the department or company you work in.

DEVICES - Select all that applies(optional)

Please select the device type needed and if you do not need one of these devices please select **NONE** For the other option, please type in your specification.

DEVICES - Select all that applies(optional)

Please select the device type needed and if you do not need one of these devices please select **NONE** Security cable(s) and mouse pad(s) are ordered for each iMac requests by default.

PRINTER - Select all that applies(optional)

Please select the printer type needed and if you do not need one of these devices please select **NONE**

PRINTERS - Select all that applies(optional)

Please select the printer type needed and if you do not need one of these devices please select **NONE**

ACCESSORIES - Select all that applies(optional)

Please select the type of accessories are needed and if you do not need one of these items please select **NONE**

ACCESSORIES - Select all that applies(optional)

Please select the type of accessories are needed and if you do not need one of these items please select **NONE**

NETWORK CABLE(S) - Amount and length(optional)

Please state the length and the amount(s) of cable(s) needed.

ADDITIONAL EQUIPMENT(optional)

Please specify the additional equipment that is not on the list. If you would like to also include any additional notes, please do so on the description box.

Who do you report to for approval (regional/corporate supervisor), what is their email address?

Please input your supervisor/regional managers' ONLY email address.

What date do you need the equipment by?

Please note that depending on the equipment, orders such as computers may take time and need to factor in at least 2-3 weeks of fulfillment by the vender and IT. **Any expedited requests will have an increase in cost** Please select the date for which you would like the equipment by.

What is the request about?

Please enter all of the necessary information, attach a screenshot below (if necessary) and a thorough explanation about your issue. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here

Select from the dropdown menu on top or the support buttons on the table below.

24/7 Technical Support-(310) 765-7205

Connectivity & Outages: Internet and phone outages, Wi‑Fi connectivity and device connection issues
Hardware & Devices: Computer hardware issues, error messages, driver installations, mobile device support, Yealink phone support
Software & Applications: General software issues, Adobe product support
Printers: Connectivity, installation, toner ordering assistance, scanning issues
Meetings & Facilities Tech: Virtual meeting support (Zoom Room, Zoom, Webex, Teams, GoToMeeting), Door King support
User & System Access: User account password resets, timeclock support

Asana Support

New users & access
Project & portfolio setup
Workflow automation
Dependencies
Guest access
Outlook & Teams add‑ins
Integration requests

Benefits

401k questions
Open Enrollment
Leaves of Absence
Accommodations
Workers' Comp
TapCheck

Property Operations Support (Super Users)

System & Vendor Updates: Settings (updates), Vendor Café, Vendor setup
Accounting & Payments: Accounting questions, ledger corrections, FMO revisions/reversals, payment return notifications (including chargebacks)
Leases & Residents: Lease changes/updates, lease date corrections, resident name corrections/updates, resident payment restrictions
Expenses & Purchasing: Expense Anywhere and Purchase Anywhere questions, reapply payment requests, community rewards
Applicants & Employees: Canceling applicants, employee account corrections, employee move‑out notifications

Region
Eastcoast Pod Midwest Pod South Pod Westcoast Pod Student Housing

Equipment Request

New computers
IT peripherals

Tech Support (CORP ONLY)

Connectivity & Access: Internet and phone outages, account login issues (MyApps, Entrata, KnowBe4, Yardi), SharePoint folder and permission access
Hardware & Software: Hardware issues, software issues, Petscreening setup, Flex support
Yardi & Entrata Administration: Yardi property setup, Yardi FMO issues, Payscan workflows and approvals, Entrata company and property settings, lease terms
Projects & Migrations: New property migrations, takeover balance disputes
Integrations & Escalations: API access and vendor implementations, Entrata escalation support, Asana setup

Central Operations

Delinquency Operations: Payment returns & chargebacks, DO NOT CONTACT residents, delinquency documents, eviction statuses, suit lists & attorney communication, pre‑filing resident emails, mailing
Financial & Ledger Management: Ledger corrections, posting legal fees, subsidy ledger changes, generating POQs, terminated policy audits, Westminster audits
Property & Unit Tracking: Unit address corrections, housing unit trackers
EliseAI: New property setup, resident & DQ support
Invoicing & Purchase Orders: Reapply PO requests, recurring PO setup, statement reconciliation, vendor service suspensions, invoice submission distribution, workflow dashboard, PO reports, RPO trackers
Renewals: Rentable items setup, renewal generation & expirations, non‑renewals, non‑REBA pricing, legal rent updates, subsidy renewals, SD interest, follow‑ups
Audits: FMO completion & mailing, move‑in files, MTM units, rent increases

Marketplace / Procurement

Punchout & catalogs
Purchase orders
Shopping lists & carts
GL codes & approvals
Order tracking & reports

Talent

General Recruiting
Hiring
Jobvite
Internship Program

Learning & Development

Training & Onboarding: Onboarding support, Asana training, Super User & Manager training
Programs & Development: TPA program, mentorship program, scholarship program, certification reimbursement
Systems & Platform Support: GraceHill / PerformanceHQ support, Entrata escalation support
Audits & Resources: Validate mystery shops, digital resource library

Payroll

Payroll & Time: ADP, time and attendance, payroll support
Employee Updates: Employee address changes, title/position changes, employee account corrections
Employment Changes: Termination documentation, employee move‑outs, PTR changes
Agreements & Referrals: Employee occupancy agreements, employee referrals

Marketing Asana Support

User Access: ThatKey,JPT,MPG,ROOF, Canva, Social Media, etc.
Website Updates: Design, Advertising, Hours/Tour Updates, Signage, Photos, etc.