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Please include as much information and detail in your request to help reduce delay in support.

Select from the dropdown menu on top or the support buttons on the table below.

Connectivity & Outages: Internet and phone outages, Wi‑Fi connectivity and device connection issues
Hardware & Devices: Computer hardware issues, error messages, driver installations, mobile device support, Yealink phone support
Software & Applications: General software issues, Adobe product support
Printers: Connectivity, installation, toner ordering assistance, scanning issues
Meetings & Facilities Tech: Virtual meeting support (Zoom Room, Zoom, Webex, Teams, GoToMeeting), Door King support
User & System Access: User account password resets, timeclock support

System & Vendor Updates: Settings (updates), Vendor Café, Vendor setup
Accounting & Payments: Accounting questions, ledger corrections, FMO revisions/reversals, payment return notifications (including chargebacks)
Leases & Residents: Lease changes/updates, lease date corrections, resident name corrections/updates, resident payment restrictions
Expenses & Purchasing: Expense Anywhere and Purchase Anywhere questions, reapply payment requests, community rewards
Applicants & Employees: Canceling applicants, employee account corrections, employee move‑out notifications

Region
Eastcoast Pod Midwest Pod South Pod Westcoast Pod Student Housing

Connectivity & Access: Internet and phone outages, account login issues (MyApps, Entrata, KnowBe4, Yardi), SharePoint folder and permission access
Hardware & Software: Hardware issues, software issues, Petscreening setup, Flex support
Yardi & Entrata Administration: Yardi property setup, Yardi FMO issues, Payscan workflows and approvals, Entrata company and property settings, lease terms
Projects & Migrations: New property migrations, takeover balance disputes
Integrations & Escalations: API access and vendor implementations, Entrata escalation support, Asana setup

Delinquency Operations: Payment returns & chargebacks, DO NOT CONTACT residents, delinquency documents, eviction statuses, suit lists & attorney communication, pre‑filing resident emails, mailing
Financial & Ledger Management: Ledger corrections, posting legal fees, subsidy ledger changes, generating POQs, terminated policy audits, Westminster audits
Property & Unit Tracking: Unit address corrections, housing unit trackers
EliseAI: New property setup, resident & DQ support
Invoicing & Purchase Orders: Reapply PO requests, recurring PO setup, statement reconciliation, vendor service suspensions, invoice submission distribution, workflow dashboard, PO reports, RPO trackers
Renewals: Rentable items setup, renewal generation & expirations, non‑renewals, non‑REBA pricing, legal rent updates, subsidy renewals, SD interest, follow‑ups
Audits: FMO completion & mailing, move‑in files, MTM units, rent increases

Training & Onboarding: Onboarding support, Asana training, Super User & Manager training
Programs & Development: TPA program, mentorship program, scholarship program, certification reimbursement
Systems & Platform Support: GraceHill / PerformanceHQ support, Entrata escalation support
Audits & Resources: Validate mystery shops, digital resource library

Payroll & Time: ADP, time and attendance, payroll support
Employee Updates: Employee address changes, title/position changes, employee account corrections
Employment Changes: Termination documentation, employee move‑outs, PTR changes
Agreements & Referrals: Employee occupancy agreements, employee referrals

User Access: ThatKey,JPT,MPG,ROOF, Canva, Social Media, etc.
Website Updates: Design, Advertising, Hours/Tour Updates, Signage, Photos, etc.