24/7 Technical Support (310) 765-7205: Outage issues (internet, phone) | Hardware issues | Software issues | Printers (Connectivity, Installation, toner order help, scanning issues) | WiFi (Connectivity, connect devices, outages) | Hardware (Resolving error messages, driver installation, software installation) | Adobe product support | Door King support | Virtual meeting support (Zoom Room, Zoom, Webex, Teams, GoToMeeting) | User account password resets | Timeclock support | Yealink phone support | Mobile device support.

Asana Support: New User, Team, Portfolio, Project Requests | Workflow Automation Request/Assistance | Dependency | Project Setup | Portfolio Setup | Guest User Access | Asana Training | Outlook Add-in | Teams Add-in | Integration Request

Benefits: For questions related to benefits | 401k | Open Enrollment | Leave of Absences | Accommodations | Workers Compensation | TapCheck

Property Operations Support (Super Users): Setting (Updates) | Vendor Cafe` | Vendor Setup | Accounting Questions | All payment return notifications (including chargebacks) | Canceling applicants | Employee Account Corrections | Employee Move Out Notifications | general Expense and Purchase Anywhere questions | Resident Name Corrections/Updates | Community rewards | FMO revisions/reversals | Lease changes/updates | Lease date corrections | Ledger corrections | Reapply Payment Request | Resident Payment Restrictions.

Property Management Support: Add unit types | Amenity Setup | Database Setup | Demographics | Floor Plan Setup | New Property Balance Disputes | P-Card | Rentable Items Setup | Settings (Initial and Updates) | Unit Address Corrections | Vendor Cafe` | Vendor Setup | 123 forms | Accounting Questions | All payment return notifications (including chargebacks) | Audit Questions | BlueMoon/NAA errors | Canceling applicants | Commerical accounts for Entrata | Community rewards | Employee Account Corrections | Employee Move Out Notifications | Expense Anywhere | FMO revisions/reversals | Lease changes/updates | Lease date correction | Lease Setup- Initial | Leasing Desk Setup | Ledger corrections | Manual Bank Deposits | Model unit set up | Modern Message/Community Rewards | Monday.com | Move in date corrections | Purchase Anywhere | Reapply Payment Request | Resident Name Corrections/Updates | Resident Payment Restrictions | Screening Override | Trinity Suite Set up | Vendor Cafe | Yardi IR Approval Access | Yardi PO Approval Access.

Data Migration: New Property Migration | Takeover Balance Disputes | Yardi FMO Issues | Yardi Property Setup | Yardi Payscan Workflow and Approvals | Entrata Company and Property Settings | Lease Terms | Entrata Escalation Support | API Access/Vendor Implementation | Flex Support| Petscreening Setup | Asana Setup.

Central Operations

• Delinquency: All payment return notifications (including chargebacks) | DO NOT CONTACT residents | Ad Hoc Delinquency Documents | Ledger corrections | Unit Address Corrections | Legal memos from attorneys | Subsidy ledger changes


• Invoices: PO Report questions | Reapply PO requests | Vendor service suspensions | Statement reconciliation | Recurring POs


• Renewals: Rentable Items Setup | Regenerate renewals | Renewal expirations | Non-renewals | Non-LRO Renewal pricing | Local rent pricing legal updates | Subsidy resident lease renewals

Marketplace/Procurement: Punch out tab | Direct catalog | Shopping Lists | Add to list | List name | Comments | Save shopping list | My shopping list | Shared shopping list | Add to cart | Shopping Quotes | Review Web Orders | Order history | Buy it again | Show orders | Open orders | My orders | All orders | Advance order search | Web order # | Order status | Reorder | Add to cart | Advance order search | Quick order | Pending carts | PO Notification settings | Product and price reports | Property reference | Spend analysis | Top SKU reports | Order shipping status reports | Related products report | Shopping list reports | Spend Dashboard | How to place an order | Roles | Pay Scan Finance Manager | Purchase Orders | Electronic PO | EDI Vendor | Expense Type | Workflow approval | Quick order | Add to cart | GL Code | Split GL Code | Account | Inventory | Price check | Shipping address | Billing address | Shopping cart | Populate PO | PO Workflow.

People Relations: For employee relations concerns and questions | Terminations | Performance Management Support, Employee Disciplinary Report (EDR) Approvals | Performance Improvement Plan (PIP) Approval | Exit Interview Requests | Employee Assistance Programs.

Talent: General Recruiting | Hiring | Jobvite | Internship Program.

Learning & Development: Validate Mystery Shops | TPA Program | Onboarding Support | Mentorship Program | Scholarship Program | GraceHill/ PerformanceHQ Support | Entrata Escalation Support | Certification Reimbursement | Super User + Manager Training | Digital Resource Library | Asana Training.

Payroll: ADP | Time and Attendance | Employee Address Changes | Payroll Support | PTR Changes | Termination Documentation | Title/Position changes | Employee Occupancy Agreements | Employee Referrals | Employee Move Outs | Employee Account Corrections.

Tech Support (CORP ONLY): Outage issues (internet, phone) | Hardware issues | Software issues | Account login issues (MyApps, Entrata, KnowBe4, Yardi) | Sharepoint Folder/permission access.

Trinity Equipment Request Form: Purchase New Computers | Purchase New IT Peripherals.