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    Select from the dropdown menu on top or the support buttons on the table below.

    24/7 Technical Support-(310) 765-7205
    • Connectivity & Outages: Internet and phone outages, Wi‑Fi connectivity and device connection issues
    • Hardware & Devices: Computer hardware issues, error messages, driver installations, mobile device support, Yealink phone support
    • Software & Applications: General software issues, Adobe product support
    • Printers: Connectivity, installation, toner ordering assistance, scanning issues
    • Meetings & Facilities Tech: Virtual meeting support (Zoom Room, Zoom, Webex, Teams, GoToMeeting), Door King support
    • User & System Access: User account password resets, timeclock support
    		 Asana Support
    • New users & access
    • Project & portfolio setup
    • Workflow automation
    • Dependencies
    • Guest access
    • Outlook & Teams add‑ins
    • Integration requests
    		 Benefits
    • 401k questions
    • Open Enrollment
    • Leaves of Absence
    • Accommodations
    • Workers' Comp
    • TapCheck
    Property Operations Support (Super Users)
    • System & Vendor Updates: Settings (updates), Vendor Café, Vendor setup
    • Accounting & Payments: Accounting questions, ledger corrections, FMO revisions/reversals, payment return notifications (including chargebacks)
    • Leases & Residents: Lease changes/updates, lease date corrections, resident name corrections/updates, resident payment restrictions
    • Expenses & Purchasing: Expense Anywhere and Purchase Anywhere questions, reapply payment requests, community rewards
    • Applicants & Employees: Canceling applicants, employee account corrections, employee move‑out notifications
    Region
    Eastcoast Pod Midwest Pod South Pod Westcoast Pod Student Housing
    		Equipment Request
    • New computers
    • IT peripherals
    		 Tech Support (CORP ONLY)
    • Connectivity & Access: Internet and phone outages, account login issues (MyApps, Entrata, KnowBe4, Yardi), SharePoint folder and permission access
    • Hardware & Software: Hardware issues, software issues, Petscreening setup, Flex support
    • Yardi & Entrata Administration: Yardi property setup, Yardi FMO issues, Payscan workflows and approvals, Entrata company and property settings, lease terms
    • Projects & Migrations: New property migrations, takeover balance disputes
    • Integrations & Escalations: API access and vendor implementations, Entrata escalation support, Asana setup
    Central Operations
    • Delinquency Operations: Payment returns & chargebacks, DO NOT CONTACT residents, delinquency documents, eviction statuses, suit lists & attorney communication, pre‑filing resident emails, mailing
    • Financial & Ledger Management: Ledger corrections, posting legal fees, subsidy ledger changes, generating POQs, terminated policy audits, Westminster audits
    • Property & Unit Tracking: Unit address corrections, housing unit trackers
    • EliseAI: New property setup, resident & DQ support
    • Invoicing & Purchase Orders: Reapply PO requests, recurring PO setup, statement reconciliation, vendor service suspensions, invoice submission distribution, workflow dashboard, PO reports, RPO trackers
    • Renewals: Rentable items setup, renewal generation & expirations, non‑renewals, non‑REBA pricing, legal rent updates, subsidy renewals, SD interest, follow‑ups
    • Audits: FMO completion & mailing, move‑in files, MTM units, rent increases
    		Marketplace / Procurement
    • Punchout & catalogs
    • Purchase orders
    • Shopping lists & carts
    • GL codes & approvals
    • Order tracking & reports
    		 Talent
    • General Recruiting
    • Hiring
    • Jobvite
    • Internship Program
    Learning & Development
    • Training & Onboarding: Onboarding support, Asana training, Super User & Manager training
    • Programs & Development: TPA program, mentorship program, scholarship program, certification reimbursement
    • Systems & Platform Support: GraceHill / PerformanceHQ support, Entrata escalation support
    • Audits & Resources: Validate mystery shops, digital resource library
    		 Payroll
    • Payroll & Time: ADP, time and attendance, payroll support
    • Employee Updates: Employee address changes, title/position changes, employee account corrections
    • Employment Changes: Termination documentation, employee move‑outs, PTR changes
    • Agreements & Referrals: Employee occupancy agreements, employee referrals
    		 Marketing Asana Support
    • User Access: ThatKey,JPT,MPG,ROOF, Canva, Social Media, etc.
    • Website Updates: Design, Advertising, Hours/Tour Updates, Signage, Photos, etc.